Refund policy

Welcome to Luxoradxb. We strive to provide our customers with the best shopping experience. Below you will find our Refund Policy, designed to ensure you have all the necessary information regarding refunds for your purchases.

Please Note: We accept refunds ONLY. We do not offer exchanges or store credit.

1. Eligibility for Refund
We accept refunds for products under the following conditions:

Timeframe: Refund requests must be made within 3 days of receiving your order.

Condition: The item must be in its original condition, unused, and with all tags and packaging intact.

Proof of Purchase: You must provide the original receipt or order confirmation.

Reason: Refunds will only be accepted in the following cases:

The item is damaged upon receipt.

You received an incorrect item.

2. How to Request a Refund
To request a refund, please follow these steps:

Contact Us: Immediately reach out to our customer service team with your order number and a description of the reason for the refund.

Email: luxoradxb@outlook.com

Phone: ‪+971 55 141 4068‬

Return Instructions: Our team will provide you with detailed return instructions and a return shipping address.

Return the Item: Securely pack the item and return it to the address provided. Please note that you are responsible for the cost of return shipping.

3. Refund Process
Once we receive and inspect the returned item:

Approval: If the refund request is approved, we will initiate a refund to your original method of payment.

Processing Time: It may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Eligible Items for Refund
The following items are not eligible for a refund:

Customized Items: Products that have been customized or personalized.

Final Sale Items: Items marked as final sale or clearance.

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.